Security

How We Protect You

Bally Savings Bank has implemented the security controls to protect your confidential information.

Secure Communications

Communications sent over the public Internet are not necessarily secure. We strongly suggest that you use the electronic communication options provided in our  Contact Us site. You may also contact us by phone and U.S. mail.

Bally Savings Bank does not send out unsolicited e-mails asking for customers to input confidential information. If you receive an e-mail claiming to be from Bally Savings Bank, do not reply to the message; call us at 610-845-3353.


How to Protect Yourself

Be Aware of E-Mail Scams and Phishing

Customers should be aware of e-mail hoaxes and phishing scams — where a pop-up message, e-mail, text message, or other high tech message deceives you into believing you into providing personal information such as credit card numbers, bank account information, Social Security number, passwords, etc. These messages are designed to make customers believe they are interacting with a familiar business or organization, such as your bank, government agency, Internet service provider, etc. and typically state that you need to “validate” your account information. To protect yourself from phishing scams:

  • If you receive an e-mail asking for financial information, do not reply to or click links in the message. Financial institutions will not ask for this type of information via e-mail. If you are concerned about your account, call your financial institution using a phone number you know to be genuine.
  • Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges.
  • Use an up-to-date anti-virus software and firewall on your computer. Some phishing e-mails contain software that can harm your computer or track your activities on the Internet.

Protect Yourself from Identity Theft

Close to 10 million people a year are victims of identity theft. To help protect yourself from identity theft, consider the following tips:

  • Don’t carry your Social Security card or other cards that list your SSN.
  • Don’t give out personal information over the phone, through the mail or on the Internet unless you know who you’re dealing with and preferably only if you’ve initiated the contact. Make sure you are dealing with a legitimate organization. As a general rule, never give out your Social Security or driver’s license numbers.
  • Banks will not ask you to verify your personal account information over the phone or via e-mail if they initiated the call. They already have that on file. If you receive a phone call or e-mail asking you to verify such information, don’t respond. Instead, contact the bank directly.
  • Retrieve your postal mail promptly, and discontinue delivery while you’re out of town. Whenever possible, mail bills from your post office, not your mail box.

For more tips and how to protect yourself from identity theft, read http://www.ssa.gov/pubs/10064.html.


Cyber Security

With the amount of cyber-crimes on the rise, consider these tips to protect yourself from cyber criminals:

  • Be sure to use unique passwords for all financial online accounts. Never share your password, account number, PIN or answers to security questions.
  • Do not save credit or debit card, banking account or routing numbers, or other financial information, on your computer, phone or tablet.
  • Be careful about using a password on mobile devices. Be sure to set your devices to automatically lock after a selected period of time to ensure no one can access your smartphone, tablet or laptop.
  • Do not provide your secure financial information over the phone or Internet if you are unsure of who is asking for it. Contact your bank directly by using the phone number on the back of your debit or credit card, or stop in to your bank to speak with someone in person. Remember, your bank will never contact or text you asking for personal or banking information. Assume any unsolicited text request is fraudulent.

Reporting Fraud

See something suspicious? Believe you might be the victim of fraud? Don’t be afraid to reach out to Bally Savings Bank for help.

If you have questions regarding a suspicious message you received or believe you are the victim of fraud, contact us with a secure e-mail through our website.

If you believe you are the victim of fraud, contact the major credit bureaus’ fraud hotlines and place a fraud alert on your account. Here are the fraud numbers for the major credit reporting bureaus:

  • Equifax: 1-800-525-6285
  • Experian: 1-888-EXPERIAN (397-3742)
  • TransUnion: 1-800-680-7289

You should also contact your local law enforcement agency to report the suspected fraud.

 


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